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8x8 - Cloud Unified Communications and Contact Center Provider

Product by 8x8

8x8 X Series

X Series is a single cloud communications platform that can expand your clientele, create new revenue streams and increase gross profits. In 2017, 8x8’s Virtual Office and Virtual Contact Center joined Ingram Micro’s portfolio in order to improve and simplify the customer experience. This partnership has made 8x8 one of the largest cloud vendors under Ingram Micro’s Specialty Division for Unified Communications and Collaboration (UCC).

Partner with 8x8 8x8 PartnerXchange Portal

8x8 provides one global cloud communications platform that helps small, mid-market and enterprise businesses match the speed of customer expectations. We believe that businesses who succeed consistently deliver exceptional employee and customer experiences. 8x8 breaks down silos between sales, service, help desks and customers to get your people working together to solve problems, identify opportunities and deliver a better experience for everyone. By providing voice, video, chat and contact center on one cloud-based platform, 8x8 helps you delight customers and thrive in a competitive business environment.

Reliability & Security

  • 8x8 provides a guaranteed end to end SLA. 8x8 reports actual up times and is consistently above the industry standard of 99.99%
  • Security: FISMA/NIST 800-53, HIPAA, Privacy Shield, Secure Real-time Transport Protocol (SRTP), Cyber Essentials, ISO27001

Unified Communications & Contact Center Integration

  • Unified Communications, Meetings and Contact Center on a single platform
  • Own 100% of technology; 180+ patents


  • 17 Worldwide data centers reduce latency & provide global presence
  • 15 Global deployment centers, and 24/7 follow the sun support
  • Publicly traded on the NYSE: EGHT
  • Continuous Investment in R&D and innovation

8x8 X Series

8x8 X Series combines voice, video conferencing, team messaging and contact center into a single platform. Simple mix and match packages provide every user with the exact functionality they require.

Contact Center


The Lobby/Break Room Plan
  • HD quality voice
  • Extension to extension calling
  • Phone number and extension


The Retail Store Station/Manufacturing Floor Plan


  • Communicate through the desktop app, mobile app or a desk phone
  • Unlimited calling to US and Canada
  • Call recording
  • Power keys, including Busy Lamp Field
  • Team messaging
  • Sameroom (cross-platform team messaging with Chatter, Slack, 20+ more)
  • Single Sign-on


The General Employee Plan


  • Unlimited calling to 14 countries
  • Host audio and video conferences for up to 100 participants, with HD quality, screen sharing, and more
  • Personal call analytics
  • Integrations (G Suite, Office 365, Salesforce, Zendesk, and NetSuite)
  • Business SMS
  • Internet fax
  • Call queues
  • Additional recording storage


The Global Caller Plan


  • Unlimited calling to 32 countries
  • Switchboard Pro
  • Additional recording storage


The Supervisor/Aanalyst Plan


  • Unlimited calling to 47 countries
  • Barge-Monitor-Whisper
  • Supervisor analytics
  • Call quality reporting
  • Additional recording storage


The Voice-Focused Contact Center with Predictive Dialer Plan


  • Voice-focused contact center
  • Outbound predictive AI dialer
  • IVR that can be configured with drag and drop


The Voice-Focused Contact Center with Advanced Reporting Plan


  • Voice-focused contact center
  • Real-time and historical contact center reports
  • Graphical customer journey analytics
  • Customizable wallboards and dashboards


The Multichannel Contact Canter with Advanced Reporting Plan


  • Multichannel contact center
  • Email, webchat and social media channels
  • Co-browse


The Multichannel Contact Canter with Advanced Analytics and Predictive Dialer Plan


  • Quality management
  • Speech analytics
  • Outbound predictive AI dialer

8x8 provides one global cloud communications platform that helps your customers operate at the new speed of business. 8x8 makes it easy...

Easy to do business

  • Tried and tested marketing campaigns: Ready-to-execute ‘campaigns in a box’ for specific industries and regions
  • Fast hassle-free payments: We prioritize paying our partners as fast as possible; including commissions, marketing funds and sales incentives
  • Easy to use sales tools: Pricing and TCO calculators give your customers an instant, detailed ROI and cost estimate

Easy to be successful

  • Dedicated partner business functions: We have engineering, deployment and customer support functions dedicated to our partners and their customers
  • Industry leading sales incentives: Regularly updated sales incentives ensure you’re earning the maximum from every opportunity
  • We recognize your value: Your customers are tagged at the account level, to ensure you are paid on all future business
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