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8x8 - Cloud Unified Communications and Contact Center Provider

Product by 8x8

8x8 X Series

X Series is a single cloud communications platform that can expand your clientele, create new revenue streams and increase gross profits. In 2017, 8x8’s Virtual Office and Virtual Contact Center joined Ingram Micro’s portfolio in order to improve and simplify the customer experience. This partnership has made 8x8 one of the largest cloud vendors under Ingram Micro’s Specialty Division for Unified Communications and Collaboration (UCC).

Partner with 8x8 8x8 PartnerXchange Portal

8x8 provides one global cloud communications platform that helps small, mid-market and enterprise businesses match the speed of customer expectations. We believe that businesses who succeed consistently deliver exceptional employee and customer experiences. 8x8 breaks down silos between sales, service, help desks and customers to get your people working together to solve problems, identify opportunities and deliver a better experience for everyone. By providing voice, video, chat and contact center on one cloud-based platform, 8x8 helps you delight customers and thrive in a competitive business environment.

Reliability & Security

  • 8x8 provides a guaranteed end to end SLA. 8x8 reports actual up times and is consistently above the industry standard of 99.99%
  • Security: FISMA/NIST 800-53, HIPAA, Privacy Shield, Secure Real-time Transport Protocol (SRTP), Cyber Essentials, ISO27001

Unified Communications & Contact Center Integration

  • Unified Communications, Meetings and Contact Center on a single platform
  • Own 100% of technology; 180+ patents

Global

  • 17 Worldwide data centers reduce latency & provide global presence
  • 15 Global deployment centers, and 24/7 follow the sun support
  • Publicly traded on the NYSE: EGHT
  • Continuous Investment in R&D and innovation

8x8 X Series

8x8 X Series combines voice, video conferencing, team messaging and contact center into a single platform. Simple mix and match packages provide every user with the exact functionality they require.

Contact Center

Lobby

The Lobby/Break Room Plan
  • HD quality voice
  • Extension to extension calling
  • Phone number and extension

X1

The Retail Store Station/Manufacturing Floor Plan

Lobby+

  • Communicate through the desktop app, mobile app or a desk phone
  • Unlimited calling to US and Canada
  • Call recording
  • Power keys, including Busy Lamp Field
  • Team messaging
  • Sameroom (cross-platform team messaging with Chatter, Slack, 20+ more)
  • Single Sign-on

X2

The General Employee Plan

X1+

  • Unlimited calling to 14 countries
  • Host audio and video conferences for up to 100 participants, with HD quality, screen sharing, and more
  • Personal call analytics
  • Integrations (G Suite, Office 365, Salesforce, Zendesk, and NetSuite)
  • Business SMS
  • Internet fax
  • Call queues
  • Additional recording storage

X3

The Global Caller Plan

X2+

  • Unlimited calling to 32 countries
  • Switchboard Pro
  • Additional recording storage

X4

The Supervisor/Aanalyst Plan

X3+

  • Unlimited calling to 47 countries
  • Barge-Monitor-Whisper
  • Supervisor analytics
  • Call quality reporting
  • Additional recording storage

X5

The Voice-Focused Contact Center with Predictive Dialer Plan

X4+

  • Voice-focused contact center
  • Outbound predictive AI dialer
  • IVR that can be configured with drag and drop

X6

The Voice-Focused Contact Center with Advanced Reporting Plan

X5+

  • Voice-focused contact center
  • Real-time and historical contact center reports
  • Graphical customer journey analytics
  • Customizable wallboards and dashboards

X7

The Multichannel Contact Canter with Advanced Reporting Plan

X6+

  • Multichannel contact center
  • Email, webchat and social media channels
  • Co-browse

X8

The Multichannel Contact Canter with Advanced Analytics and Predictive Dialer Plan

X7+

  • Quality management
  • Speech analytics
  • Outbound predictive AI dialer

8x8 provides one global cloud communications platform that helps your customers operate at the new speed of business. 8x8 makes it easy...

Easy to do business

  • Tried and tested marketing campaigns: Ready-to-execute ‘campaigns in a box’ for specific industries and regions
  • Fast hassle-free payments: We prioritize paying our partners as fast as possible; including commissions, marketing funds and sales incentives
  • Easy to use sales tools: Pricing and TCO calculators give your customers an instant, detailed ROI and cost estimate

Easy to be successful

  • Dedicated partner business functions: We have engineering, deployment and customer support functions dedicated to our partners and their customers
  • Industry leading sales incentives: Regularly updated sales incentives ensure you’re earning the maximum from every opportunity
  • We recognize your value: Your customers are tagged at the account level, to ensure you are paid on all future business
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